PRIVACY POLICY
Introduction
This privacy policy explains how we, Ione & Mann Ltd. (with ‘we’, ‘our’ or ‘us’ being interpreted accordingly) uses and protects any information that you give us when you:
Use www.ioneandmann.com;
Engage with Ione & Mann directors or employees in person, by phone, by email or post;
Consent to receive our email marketing newsletters and announcements;
Consent to be emailed about artists of interest .
Personal information relating to you from which you can be identified that we collect or which you provide is called personal data ('Personal Data').
Ione & Mann is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or communicating with gallery directors or staff, you may be assured that it will only be used in accordance with this privacy policy.
Ione & Mann may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 15 May 2018.
What we collect
We may collect the following information:
Your name;
Your email address, telephone number, billing address and delivery address;
Payment details;
Information from accounts you link to us (e.g. Instagram);
Your contact history and purchase history;
Information about your personal preferences and background;
Information about your use of our website (see 'Cookies' below).
How your personal data is collected
We collect most of this Personal Data directly from you – in person, by email, telephone and via our website e.g. when you contact us with a query, make a purchase, or ask that you are added to our mailing list. However we may also collect Personal Data from cookies on our website (see 'Cookies' below), from social media accounts you link to us e.g. Instagram or from other information which has been published about you in the media.
Information about third parties
Please ensure that any Personal Data you supply to us which relates to third party individuals is provided to us with their knowledge of our proposed use of their Personal Data.
How and why we use your personal data
We require this information to engage in trade as well as understand your needs and provide you with a better service. We gather this information in particular for the following reasons:
The formulation and or execution of a contract between us;
To meet legal, regulatory and accounting requirements;
To transfer necessary information to third parties including but not limited to shippers, framers or other suppliers with whom we work to complete our services, including providing products or services to you corresponding to any requests you may have regarding such products or services;
Maintaining business operations, including internal record keeping, updating client and visitor records, identifying areas for operational improvement, such as improving efficiency, training and quality control, getting to know you and your preferences in order to provide you with a more tailored service and marketing communications we consider may be of interest to you, operating our website and analysing its use (we may use cookies to assist with this as described below);
Marketing, including adding you to our mailing list and providing you with direct marketing communications about what we are doing as well as products, services and/or events which may be of interest to you by post, email or phone. You can object or withdraw your consent to receiving direct marketing from us at any time, by contacting us using the email address below;
To enforce and/or defend any of our legal claims or rights; and/or
For any other purpose required by applicable law, regulation, the order of any court or regulatory authority.
If you choose to limit specific personal or business data, this may impact our ability to adequately provide our services to you.
Disclosing your personal data to third parties
We will not sell or rent your Personal Data. We will only share your Personal Data as set out in this section, including sharing with:
any subsidiary of Ione & Mann Ltd ;
third parties we use to help deliver our products and services to you, e.g. payment service providers and delivery and shipping companies;
other third parties we use to help us run our business, e.g. our website and online service providers, marketing email service provider, office software service providers, client database providers;
third parties approved by you, e.g. social media accounts you choose to link your account with us to or third party payment providers.
external auditors in relation to the audit of our accounts, law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
Cookies and similar technologies
A cookie is a text file that downloads small bits of information to your device. Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse and also allows us to improve our website.
Our website uses the following types of cookies: (a) Necessary cookies: these cookies are essential for the website to function properly and cannot be disabled without severely affecting the usability of the website. (b) Functional cookies: these cookies remember various choices you make on the website to improve your experience. They are also used to display recommendations for you based on your past activity on the website.
Any Personal Data that these cookies collect is anonymised before being used for any other purpose, so we don’t keep records of your data or track you personally, or monitor how you browse on other websites.
How long we keep your personal data for
Ione & Mann only retains Personal Data identifying you for as long as you have a relationship with us, as is necessary to perform our obligations to you (or to enforce or defend contract claims), or as is required by applicable law.
We keep all information relevant to past sales processes for legal and financial records.
Personal Data we no longer need is securely disposed of and/or anonymised so you can no longer be identified from it.
We endeavour to keep actively used information up to date. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.
Security
We employ appropriate technical and organisational security measures to protect your Personal Data from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
We also endeavour to take all reasonable steps to protect Personal Data from external threats such as malicious software or hacking. However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of all data sent to us (including Personal Data).
If a security breach causes an unauthorised intrusion into our system, we will notify you as soon as possible.
Links to other websites
Our website may contain links to other websites of interest, applications and social media platforms. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any Personal Data which you provide whilst visiting such websites because such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website application or platform in question.
Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee might be payable.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
If you would like to exercise any of the rights set out above, please email us at info@ioneandmann.com.
If you make a request and are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) – see https://ico.org.uk/.